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SynologyOnline.Com |
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Synology Online offers $100-350 FLAT RATE SERVICE in the USA |
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Repair Service
We service failed Synology systems,
including ioSafe systems (Powered by Synology DSM)
Update Service
Service to extend the life of your functioning Synology.
Guaranteed
We stand behind what we service with a 1-year workmanship guarantee.
Inquiries Welcome
Fill out the Contact Form to see how we can help,
- or -
Mail: elextrixman@gmail.com
Phone; 630-358-9271 (GOOGLE VOICE)
NOTE: Extended phone support available at a billable rate.
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Sales
We often have restored and refurbished units for sale.
The experts in our service center have carefully restored these units to normal operation.
Repair Service for Synology and ioSafe Servers
Synology Online has experience servicing many models.
Synology Brand:
ioSafe Brand:
And even more! Contact us if your model is not listed above.
Who we Serve
Synology Online has serviced units not just from individuals, but also from Hollywood production companies, Law firms, Police and other Government offices, Pro Photo Labs, Google Australia, GITHUB, Universities, DJs, Cineplex, Casino's, and numerous small businesses and online companies.
The common theme - everyone has very important data, and problems with their server are preventing or risking access to it. They chose Synology Online, as we are well-known in the NAS world.
Symptoms and Common Problems
See if one of these describes your Synology Disk Station, or your Synology based ioSafe.- DEAD UNIT - It no longer comes on and does not respond to the power button.
- It switches itself off and on.
- The LEDs flash but it won't boot.
- The Blue Power LED flashes but no response afterwards.
- The HDDs are not recognized.
- You are unable to access the web interface.
- And all other bugs as well!
Our Standard Service
With the experience we've gained, we have seen most types of Synology failures. We know what to inspect, what to replace as a preventative measure, and how to apply those replacement parts in a careful, and skillful, manner.
This is not just a resistor or smd component change that might last only a year.
This is an upgrade revision to the main board and power supply that should last forever. This requires the replacement of various critical parts, some smaller than a grain of salt.
During the repair, the mainboard is carefully removed, cleaned, and inspected.
The inspection includes careful review for cold solder joints, cracked components, and the replacement of any failures found. This repair typically includes a few FETS, and the replacement of several resistors.
We have found and corrected corrupted bios and firmware, and failed LAN interfaces that made web interfaces accessible. In addition, the CMOS System Battery is replaced, and the device is meticulously cleaned internally. Including fans, PCB's, chassis, cage, etc.
The power supply is not only cleaned and inspected, but also repaired and revised, as well as tested and reviewed for any other typical errors.
All repairs are carried out in-house by an SMD trained electronic technician.
We add and use parts with equal or better performance than the originals. This means that these errors will no longer occur in the future for the lifetime of the unit.
And we don't stop there - the HDD tray locks get replaced for free if it's needed.
Repair, or Replace?
You know that Synology would prefer that you buy a new unit.
- For some users, it makes sense to replace the unit with a new one. If that's true for you, please grant us a chance to buy your old one. Contact us to tell us what you have.
- For others, this repair process may bring your Synology back online for years of continued operation. Contact us to start the repair process.
If you select Repair
Here's what a typical repair process looks like:
- First and foremost, you retain - cables, hard drives, and hard drive trays. They are not required to complete the repair, so they remain with you. Your data remains with you.
- You package the unit for shipping – the original box is ideal, otherwise care in packaging is essential for the unit to arrive intact.
- You pay for shipping to deliver it to our repair center.
- Repairs typically take from 1 to 2 business days. *
Express service and express shipping are possible on request. - After it is fixed, you pay for the repair and the return shipping.
- Reinstall your drives and plug in the cables. Power on and enjoy.
* A remaining side-effect of the pandemic has caused some component shortages; delaying some parts - usually for no more than a few days.
We'll offer to buy your Synology or ioSafe
If you have an old unit, or it has failed but you do not plan to have it repaired, please contact us. For even faster resolution, give us a call at 630-358-9271. We can make an offer to purchase your functioning, or defective, unit.
At least 1 Year of Service *
Each of the Synology NAS sent to Synology Online since 2016 have been successfully repaired with 0 complaints and 0 returns. And we've repaired 100's of units. It is this experience that allows us to give you a 1 Year Guarantee* on our repairs - even though the main board should last a lifetime!
Synology Online is the only service center in the USA and in Europe, that offer this guarantee with this type of repair service.
* The Revision Update / Upgrade warranty is 1 year under normal use, and only covers the main board, which should last a lifetime.
We limit it to a 1-year warranty as many different customers use their NAS in unusual ways that stresses the NAS internals. More stressful locations such as near machinery, on the same AC power network of heavy machinery, or on non surge-protected AC lines. We have also seen units that came from very dusty, very humid, unusually hot, and high vibration environments. We will review each case to determine the probable cause of its failure.
What's not covered
The Standard Service and Warranty do not cover:
- A replacement motherboard and/or power supply.
These are much too costly compared to the Standard Service that restores most failed units. - Parts that wear normally over time.
This includes power supplies, fans, power rails, drive rails, trays, buttons, LED's, wire cabling, and chassis and plastics. - Parts with physical damage.
Where there has been excessive physical damage, it may still be possible to restore functionality - along with the recommendation to get your data moved to another system.
Gallery
Take a look at our gallery to get an idea of what we do.
Cover Removal
The initial teardown and inspection in our electronic lab.
We take proper precautions to avoid the risk of damage by static electricity with proper grounding, anti-static mats and wriststraps.
Repair Kit
Each unit gets all new parts from a kit we have developed!
No less than what is shown in the picture above. Some parts are the size of a grain of salt that needs to be soldered on your unit. All repairs will get these parts. No Exceptions.
Some SMD parts the size of a grain of salt have to be replaced. We have the tools and the know-how.
Main Board
The motherboard is cleaned and checked for cold solder joints.
Each unit is tested with compliance testing processes used in the factory.
Each unit gets all new thermal paste and a new coin cell battery and is thoroughly inspected prior to shipping.
Wire Protection
Each unit also gets wire protection to prevent cuts and shorts.
The power supply also gets a few new parts plus a resolder of its main connections.
Payment
You do not pay a dime until your unit is fixed! Payments will be discussed after your unit has been confirmed working!
We will be glad to hear from you! Please contact us!
Contact Form
To avoid SynologyOnline's reply landing in your junk mail folder, please do one of the following:
- Open this vCard to add SynologyOnline to your email address book, or
- Add 'elextrixman@gmail.com' and 'ray@synologyonline.com' to your email address book
From our Ebay Reviews
Here's just a sample of some of the review feedback.
- "I Have Bought From This Seller, And I Highly Recommend Him. Looking Forward To Working And/Or Buying From Him Again." eBay Buyer: pyrofr19
- "Ray is the real deal and there's a reason his reviews are 100%. There's nothing better than getting quality service and not having to worry about getting conned or getting told bs. I sent a spare ds1815+ to him that had the resistor and power switch fix but still not booting. He kept me up to date even though he did not have to. I got the NAS back nice and clean, he even fixed the tray locks, and more importantly the NAS is functional again!" eBay Buyer: bosoun
- "Fixed my dead Synology 1815+ NAS. Good as new! Fast and kept me updated as to the progress of the repair and shipping. Recommend highly!" eBay Buyer: jroberbuchana_0
- "THANK U! I was very skeptical at first, with 1buck listing, and such, but I thought, let me try it, as I am not sure what is wrong with the unit. I thought I would try myself, but, he guarantees the work. I am not a good solder on small chips, and dont know if it fix. Ray is AMAZING. He did all the updates, and shipped back FAST. 1515+ was up and running. No glitches, as it should of worked. Shame on Synology leaving customers with no repair. I think Ray can offer mem update services when fixing." eBay Buyer: afterhourshop
- "Fast service. Great communication. Best of all, my DS1815+ is working again. Completely satisfied." eBay Buyer: marjame97
- "Mil Gracias excelente servicio" eBay Buyer: rafaeortizcolo-0
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